Write direct, orderly and friendly answer to inquiries.

                                                       

When responding to inquiries favorably, we should begin directly.

1.     If the response contains only one answer, begin with it.

2.     If it contains more than one answer, begin with a major one or a general statement indicating we are answering.

3.     Identify the message being answered early, perhaps in a subject line.

4.     Arrange our answers (if more than one) logically.

5.     And make them stand out.

6.     If both good and bad news answers are involved, give each answer the emphasis it deserves, perhaps by subordinating the negative.

7.     For extra goodwill effect, consider doing more than was asked.

8.     End with appropriate cordiality.